Frequently Asked Questions About Our Terms
Yes. Your registered email, phone number and password can be updated anytime in your Settings. However, your initial identity verification details cannot be changed once confirmed. Contact support if you need to dispute a verification entry.
Minor breaches such as login attempts from a shared device may trigger a temporary account hold. Serious violations like fraud attempts or underage play result in account suspension and possible forfeiture of funds. We'll email you explaining the violation and any action taken.
Our core terms apply across Indonesia. Some features such as specific payment methods and withdrawal speeds may vary by your registered location and where local law permits. Check your account Settings for your region-specific rules.
We retain all deposits, withdrawals and game play records for five years after your account closes. You can download your transaction history from your Account dashboard at any time. Requests for data deletion are handled on a case-by-case basis per local law.
Contact support with your account number and withdrawal request ID. Our team will review the transaction within 24 hours and explain the reason. If you still disagree, submit a formal dispute request via email with supporting documents.
We can update terms, but we notify you of material changes via email at least 14 days in advance. You can review the updated terms in your account. If you do not accept them, you can request account closure without penalty.
Deposits via DANA, OVO, GoPay and QRIS remain in your registered payment accounts. We segregate customer funds from operational accounts. In an unlikely closure, outstanding withdrawals are processed according to Indonesian financial regulations and our agreement.
